Service Delivery Policy

FCT CRM is a digital Software-as-a-Service (SaaS) subscription provided by Feibe Creation Trading. There are no physical products and nothing is shipped.

1. How the service is delivered

After a successful payment, your subscription is activated automatically and immediately (normally within a few minutes). Your account's plan, validity period and WhatsApp-account limit are updated on our servers, and you can use the software straight away.

2. How to access it

Download the FCT CRM app and sign in with the same account email you used at purchase. Your active subscription and remaining term are shown inside the app. No physical delivery is involved.

3. If activation is delayed

If your subscription has not activated within 30 minutes of a successful payment, email support@fct-crm.com with your payment reference and account email and we will resolve it promptly.

4. Subscription term & renewal

Subscriptions are prepaid for a fixed term (half-yearly, yearly or two-yearly). Access continues until the end of the paid term. See our Refund & Cancellation Policy for cancellation and refund terms.

5. Contact

Feibe Creation Trading — support@fct-crm.com · 💬 WhatsApp +603-6251 6880
B-2-2 M-Avenue, No. 1, Jalan 1/38a, Segambut Bahagia, 51200 Kuala Lumpur, Malaysia