Privacy Policy

Feibe Creation Trading ("we", "us") operates FCT CRM, a customer-relationship-management software-as-a-service used by businesses to manage their own customer conversations on WhatsApp and other channels. This policy explains what data we process and how.

1. Information we process

• Account data of our subscribing businesses (name, email, phone, billing details).
• WhatsApp Business data a subscriber connects (their WhatsApp Business Account ID, phone number ID, access tokens) so the software can send and receive messages on the subscriber's behalf.
• Message content and contacts that flow through the subscriber's own WhatsApp account, processed solely to deliver, display, translate, and (where enabled) auto-reply to those messages for the subscriber.

2. How we use it

Data is used only to provide FCT CRM's features to the subscriber who owns it: messaging, AI-assisted replies, scheduling, translation and reporting. We do not sell personal data. We do not use customers' message content for advertising.

3. Where it is stored

Operational data is stored on the subscriber's own device/installation. Limited account, licensing and inbound-relay data is stored on Cloudflare infrastructure. Access tokens are held only to operate the connected account.

4. Sharing

We share data only with infrastructure providers strictly necessary to run the service (e.g. Meta/WhatsApp for message delivery, Cloudflare for hosting) and as required by law. The subscriber is the data controller of their customers' data; Feibe Creation Trading acts as a processor.

5. Retention & deletion

We retain data for as long as the subscription is active or as needed to provide the service. Subscribers and their end-customers may request deletion — see our Data Deletion page.

6. Compliance

We handle personal data in line with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable platform policies, including the WhatsApp Business Platform terms.

7. Contact

Questions or requests: support@fct-crm.com.