This policy applies to purchases of FCT CRM, a digital software licence provided by Feibe Creation Trading and delivered electronically. By completing a purchase you confirm that you have read, understood and agreed to this policy. "Delivery" occurs when your licence is activated (the software is unlocked / your account is activated).
If you have paid but have not yet activated your licence, you may request cancellation and a refund of that payment. Contact us at support@fct-crm.com before activating.
Once your licence is activated, the product is delivered and consumed, and the sale is final. Fees are non-refundable and non-transferable, and we do not provide pro-rata or partial refunds for unused time. For example, if you pay for a 12-month term and stop using it after any period, no portion of the fee is refunded. Digital licences are not subject to the cooling-off treatment that applies to physical goods.
FCT CRM is a software tool. It does not own, control or guarantee any WhatsApp account. All WhatsApp accounts — whether connected by QR / unofficial methods or as an official WhatsApp Business (WABA) number — are governed by WhatsApp and Meta. Meta may, at its sole discretion and at any time, restrict, rate-limit, block, ban, disable or reduce the messaging or broadcast ability of any number, or change its policies, fees or enforcement. Such restrictions, bans, limits or message-delivery problems — and any consequence of your own messaging behaviour (for example bulk or broadcast sending, or recipient reports/blocks) — are outside our control, are not a fault or defect of FCT CRM, and are expressly NOT grounds for any refund, credit, extension or compensation.
Connections made through unofficial methods carry an inherent risk of restriction and are used at your own risk. We make no guarantee of message deliverability, account approval, account longevity, or that any number will not be limited or banned. Official WABA numbers are additionally subject to Meta's policies and to conversation fees billed to you by Meta directly.
The only situations in which we may, at our sole discretion, issue a refund are: (a) a duplicate or incorrect charge; (b) an unauthorised transaction; or (c) a defect in the FCT CRM software itself that prevents it from installing, launching or activating on your device and that we are unable to resolve within a reasonable time. For the avoidance of doubt, item (c) does not include WhatsApp/Meta restrictions, bans, limits, delivery issues, or anything described in Section 3. Email support@fct-crm.com within 7 days of the charge with your account email and payment reference.
Subscriptions are prepaid for a fixed term. You may cancel future renewals at any time before the renewal date; cancellation stops future billing but does not refund the current active term.
Charges levied by third-party platforms (for example WhatsApp/Meta conversation fees) are billed by those providers and are non-refundable by Feibe Creation Trading.
Where mandatory consumer-protection law grants you rights that cannot be excluded, those rights still apply and are not affected by this policy.
Feibe Creation Trading — support@fct-crm.com · 💬 WhatsApp +603-6251 6880