These terms govern use of FCT CRM, provided by Feibe Creation Trading.
FCT CRM is a subscription CRM that lets a subscribing business manage its own customer conversations (including via the WhatsApp Business Platform), with AI-assisted replies, scheduling and reporting.
You must use FCT CRM only for lawful business communication with recipients who expect to hear from you. You must NOT use it for spam, scams, deceptive, or unlawful messaging, and you must comply with the WhatsApp Business Platform policies and all applicable laws. We may suspend accounts that violate these terms.
FCT CRM is billed as a recurring subscription. Messaging fees charged by the platform provider (e.g. Meta) are the subscriber's responsibility unless otherwise agreed.
Your use of data is governed by our Privacy Policy. You are the controller of your customers' data; Feibe Creation Trading acts as a processor to deliver the service.
FCT CRM is a software tool that helps you use messaging platforms you control. It does not own or control WhatsApp, Meta or any other platform, and does not guarantee message delivery, account approval, account longevity, or that any number will not be restricted, rate-limited, blocked or banned. WhatsApp/Meta may change, limit, suspend or discontinue their platform, policies, fees or enforcement at any time, which may affect your ability to send or receive messages. You are responsible for using the service in compliance with the WhatsApp Business Platform policies and applicable law. Restrictions, limits or bans resulting from platform enforcement or from your own messaging behaviour are your responsibility, are not a breach or fault of FCT CRM, and — as set out in our Refund & Cancellation Policy — are not grounds for a refund.
The service is provided "as is" and "as available", without warranties of any kind. To the maximum extent permitted by law, Feibe Creation Trading is not liable for any indirect, incidental, special or consequential damages, or for loss of profits, data, business or goodwill, arising from use of the service or from any WhatsApp/Meta restriction, limitation, suspension or ban. To the extent our liability cannot be excluded, our total aggregate liability is limited to the amount you paid us for the service in the three (3) months preceding the claim.